Please review Trafalgar House’s policies and terms and conditions below.

Booking your appointment
We aim to arrange appointments at times that are convenient. Saturday morning appointments can also be made available on request but are limited. On booking an appointment we will take a deposit to secure this appointment slot, this is then deducted from appointment charges unless the appointment is cancelled or missed.

Arriving for your appointment
The day before the appointment you will receive an email containing a medical history link which needs to be filled/updated before each appointment with us. This helps speed things up so that more time can be spent with you attending to your needs. If are unsure how to fill this out, give us a call and we’ll talk you through it.

Parking
Trafalgar House Dental Practice is situated just off Trafalgar’s roundabout at the beginning of Malpas road on the right. We have two parking spaces for patients with further parking available at the Garras Wharf or Old Bridge car park. These are
a two-minute walk away. If you’re bringing a person in who is less mobile please call us to arrange a drop-off time so that our staff can meet you outside to assist.

Payment
Dental treatments can be paid by cash or credit/debit card. We also offer the DPAS practice plan. This is a monthly direct debit and covers a host of routine checks and hygiene treatments. Please note that the dental plan direct debit is not a form of credit or finance and therefore will not impact your credit rating. Think of it like a savings pot to pay for treatments. Additional treatments not covered by the plan are paid for as normal via cash or card.
Our standard payment policy is that 50% of treatment costs are paid when booking your appointment with the remainder paid on arrival.

Child examination charges
We do offer a reduced rate for child exams. Our charges are as follows:
0 – 7 years £15 or FREE with a registered adult*
8 – 16 years £30 or £15 with a registered adult*
*Registered adults must have had an examination either before or on the same day for the child to qualify for the reduced rate.

Treatment plan and consent
We’ll work with you to create a personalised treatment plan for your needs before proceeding with any work. We will need your consent before we go ahead with any treatment and ask you to complete a consent form evaluating any risks.

Missed or late cancelled appointments
As you likely are aware, dentists are hard to come by these days! As an independent private practice, we have limited availability and a large patient list. Due to this, we ask that appointments are cancelled or amended well in advance so we may offer them to other patients. If you are registering as a new patient and miss your first appointment without any notice or correspondence, we will be obliged to offer your registration slot to the next patient on our waiting list due to overwhelming demand. If a patient has missed more than 2 appointments, the practice will no longer be
seeing that patient. An appointment is considered to have been broken if any of the following occur:

• The patient fails to show up for the appointment
• The patient appears more than 20 minutes late for a scheduled appointment
• Or the patient calls to cancel an appointment with too little advance notice toallow that appointment time to be rescheduled with another patient (24 hours willbe considered to be the minimum time necessary to avoid a broken appointment).

Patients who wish to cancel dental appointments must do so a minimum of 24 hours in advance of their scheduled appointment. If less notice is given without a valid excuse, the appointment will be considered to have been broken.
Patients need to pay about 50% of their treatment fees in advance, which is nonrefundable if they miss their appointment. If patients cancel with plenty of notice more than 24 hours, the money is fully refundable should they wish not to go
ahead with their treatment.

Charging the missed fee is decided case to case basis, and the ultimate answerfor this rests with Dr.Leena Asopa or Dr.Anurag Sharma.

Emergencies
If you require urgent treatment during surgery hours, call us asap for advice. We will aim to see emergency appointments on the same day where possible. Out of normal surgery hours, you can contact reception where you’ll find the emergency dentist’s telephone number. If urgent treatment is required, we will arrange an out-of-hours appointment. Plan members will have access to a 24hr, 365-day worldwide dental emergency helpline, which will endeavour to find an English-speaking dentist to assist you wherever you may be.

Feedback
We hope that you will be more than satisfied with the dental care and services that you receive from the Trafalgar House team and welcome all feedback. If you would like to give feedback on your treatment, level of care, or any other aspect of your experience, please get in touch with our reception team to assist.

Zero tolerance
Trafalgar House Dental Practice operates a strict zero-tolerance policy on abusive language and the mistreatment of staff or patients. Anyone in breach of these policies will be immediately removed from the register. We hope you understand
how seriously we take the patient experience and the well-being of our own teams and our dedication to making Trafalgar House Dental Practice a safe and tolerant environment for all.