Please review Trafalgar House’s policies and terms and conditions below.

Booking your appointment
We aim to arrange appointments at times that are convenient. Saturday morning appointments can also be made available on request but are limited. On booking an appointment we will take a deposit to secure this appointment slot, this is then deducted from appointment charges unless the appointment is cancelled or missed.

Arriving for your appointment
The day before the appointment you will receive an email containing a medical history link which needs to be filled/updated before each appointment with us. This helps speed things up so that more time can be spent with you attending to your needs. If are unsure how to fill this out, give us a call and we’ll talk you through it.

Parking
Trafalgar House Dental Practice is situated just off Trafalgar’s roundabout at the beginning of Malpas road on the right. We have two parking spaces for patients with further parking available at the Garras Wharf or Old Bridge car park. These are
a two-minute walk away. If you’re bringing a person in who is less mobile please call us to arrange a drop-off time so that our staff can meet you outside to assist.

Payment
Dental treatments can be paid by cash or credit/debit card. We also offer the DPAS practice plan. This is a monthly direct debit and covers a host of routine checks and hygiene treatments. Please note that the dental plan direct debit is not a form of credit or finance and therefore will not impact your credit rating. Think of it like a savings pot to pay for treatments. Additional treatments not covered by the plan are paid for as normal via cash or card.
Our standard payment policy is that a deposit is taken when booking your appointment, with the remainder paid on arrival. For some treatments full payment is taken at the time of booking. Please refer to our fee guide for details.

Child examination charges
We do offer a reduced rate for child exams. Our charges are as follows:
0 – 7 years £20 or FREE with a registered adult*
7 – 16 years £35 or £17.50 with a registered adult*
*Registered adults must have had an examination either before or on the same day for the child to qualify for the reduced rate.

Treatment plan and consent
We’ll work with you to create a personalised treatment plan for your needs before proceeding with any work. We will need your consent before we go ahead with any treatment and ask you to complete a consent form evaluating any risks.

Missed or late cancelled appointments
We understand that occasionally appointments need to be changed. As an independent private practice with limited availability and a large patient list, we kindly ask that you give us as much notice as possible so we may offer the appointment to another patient. If you are registering as a new patient and miss your first appointment without any notice or correspondence, we will be obliged to offer your registration slot to the next patient on our waiting list. If a patient has missed more than 2 appointments, the practice will no longer be seeing that patient. An appointment is considered to have been broken if any of the following occur:

• The patient fails to show up for the appointment
• The patient appears more than 20 minutes late for a scheduled appointment
• Or the patient calls to cancel an appointment with too little advance notice to allow that appointment time to be rescheduled with another patient (48 working hours will be considered to be the minimum time necessary to avoid a broken appointment).

Patients who wish to cancel dental appointments must do so a minimum of 48 working hours in advance of their scheduled appointment. If less notice is given without a valid excuse, the appointment will be considered to have been broken.
Missed or late cancelled appointments within 48 working hours will be charged at £100 per hour of the appointment time reserved. If patients cancel with at least 48 working hours’ notice, any deposit is fully refundable should they wish not to go ahead with their treatment.

Emergencies
If you require urgent treatment during surgery hours, call us asap for advice. We will aim to see emergency appointments on the same day where possible. Out of normal surgery hours, you can contact reception where you’ll find the emergency dentist’s telephone number. If urgent treatment is required, we will arrange an out-of-hours appointment. Plan members will have access to a 24hr, 365-day worldwide dental emergency helpline, which will endeavour to find an English-speaking dentist to assist you wherever you may be.

Feedback
We hope that you will be more than satisfied with the dental care and services that you receive from the Trafalgar House team and welcome all feedback. If you would like to give feedback on your treatment, level of care, or any other aspect of your experience, please get in touch with our reception team to assist.

Zero tolerance
Trafalgar House Dental Practice operates a strict zero-tolerance policy on abusive language and the mistreatment of staff or patients. Anyone in breach of these policies will be immediately removed from the register. We hope you understand
how seriously we take the patient experience and the well-being of our own teams and our dedication to making Trafalgar House Dental Practice a safe and tolerant environment for all.

Finance
We offer 0% interest-free finance over 12 months on eligible treatments over £500, provided by Denplan. Ask our team for more information.
Finance subject to status. Terms and conditions apply. 0% APR representative.